Aged care professionals will be able to collaborate, share ideas, and gain knowledge in real time with
the development of an online open innovation lab. The initiative was launched through a partnership
between KontentLabs and innovAGEING.

innovAGEING Manager Merlin Kong said the online lab will allow the aged care industry to share
information and experience within an online community, encouraging participants to problem-solve,
exchange ideas, and develop professionally.

“The service is known as the ‘innovAGEING Open Lab’ because of its ability to aggregate the
resources, and the collective knowledge of practitioners across the industry,” Mr Kong said.
“Consultation has already started around ranking and rating the industry’s key challenges, and
KontentLabs’ expertise in fostering online communities will play an important role in establishing a
solid foundation for the Open Lab to develop.”

Mr Kong said there is a growing need to accelerate innovation and collaboration in our industry to
translate ideas into action, resulting in better outcomes for older Australians.

“Australia’s ageing population presents an innovation imperative for the age services industry. Just
as much as there is a productivity imperative for the industry, we need to better work with older
Australians to develop services that they want to use and access,” Mr Kong said.

“The ability to learn, share and provide insight on aged care innovation is a driving and motivational
force, and the Open Lab will become vital in not only reaching all stakeholders, but doing so quickly.”
Executive producer of KontentLabs Marc Niemes said innovation in health and care will almost
always start at the frontline workers and their managers.

“KontentLabs’ KommunityLab platform was built out of frustration that the best formal and informal
knowledge was either locked away in people’s heads, or in restricted formal learning environments,”
Mr Niemes said.

“The KommunityLab’s aim and passion is simply that any health or care worker is able to access the
knowledge to deliver better care in 3 seconds or 3 clicks or less.”
The KontentLabs team has over 40 years combined experience in building online learning and
communities of practice.

  • For more information:
    Marc Niemes, KontentLabs, E: Ph: 0411 467 111
    Ashley Oliver, Leading Age Services Australia, E: Ph: 0458 011 009

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